Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using the Stakco platform, including our website (stakcos.com), mobile applications, and any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Stakco. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

Stakco provides an innovative interactive puzzle platform featuring:

• Stakco Play: Web-based digital puzzle experiences with rotating layers
• Stakco Paper: Physical transparent layered puzzles
• Stakco Light: Hybrid projection puzzle installations
• Custom Puzzle Creation: Tools for creating personalized puzzle experiences
• Educational Solutions: Therapeutic and cognitive training applications
• Community Features: Puzzle sharing and collaborative solving

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Be responsible for all activities under your account

3.2 Age Requirements

You must be at least 13 years old to create an account. Users under 18 must have parental or guardian consent. We may require verification of age or parental consent at any time.

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in harmful activities.

4. User Conduct and Responsibilities

As a user of our Services, you agree to:

• Use the Services only for lawful purposes and in accordance with these Terms
• Respect the rights and dignity of other users
• Not impersonate others or provide false information
• Not interfere with or disrupt the Services or servers
• Not attempt to gain unauthorized access to any part of the Services
• Report any bugs, security vulnerabilities, or inappropriate content
• Comply with all applicable local, national, and international laws

5. User Content and Intellectual Property

5.1 Your Content

You retain ownership of content you create, upload, or share through our Services ("User Content"), including:

• Custom puzzle images and designs
• Profile information and settings
• Comments, reviews, and feedback
• Solutions and gameplay recordings

5.2 License to Stakco

By uploading User Content, you grant Stakco a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content solely for the purpose of providing and improving our Services. This license terminates when you delete your content or close your account.

5.3 Content Standards

All User Content must:

• Be original or properly licensed by you
• Not infringe on third-party intellectual property rights
• Be appropriate for all ages (family-friendly)
• Not contain offensive, harmful, or illegal material
• Comply with our Community Guidelines

6. Stakco Content and Ownership

All content provided by Stakco, including but not limited to:

• Software code and algorithms
• Platform design and user interface
• Pre-made puzzle content and templates
• Documentation and educational materials
• Stakco trademarks, logos, and branding

is owned by Stakco and protected by intellectual property laws. Our puzzle technology is covered by Singapore Patent Application No. 10202302289U and other pending applications.

7. Purchases and Payments

7.1 Pricing and Purchases

Certain Services may require payment, including:

• Premium puzzle packs and templates
• Custom physical puzzle orders
• Educational institution licenses
• Enterprise API access
• Professional consultation services

7.2 Payment Processing

Payments are processed securely through third-party payment processors. We do not store your payment information directly. All sales are final unless otherwise specified in our refund policy.

7.3 Refund Policy

• Digital Products: 24-hour inspection period for refund requests
• Physical Products: 14-day return policy for unused items
• Custom Orders: Non-refundable unless defective
• Services: Refunds considered on a case-by-case basis

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments include:

• Transparent data collection and usage practices
• Strong security measures to protect your information
• No sale of personal data to third parties
• Compliance with applicable privacy laws (GDPR, PDPA, etc.)
• User control over personal data and account settings

9. Prohibited Uses

You may not use our Services to:

• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Engage in unauthorized commercial activities
• Reverse engineer, decompile, or extract our software
• Create competing products or services
• Spam, harass, or abuse other users
• Circumvent security measures or access restrictions
• Use automated tools to access our Services without permission
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices

10. Account Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features. Upon termination, your access to paid Services will continue until the end of the current billing period.

10.2 Termination by Stakco

We may suspend or terminate your account immediately if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or users
• Fail to pay for Services when required

10.3 Effect of Termination

Upon termination, you will lose access to your account and associated content. We may retain certain information as required by law or for legitimate business purposes.

11. Disclaimers and Limitations

11.1 Service Availability

While we strive for reliable service, we cannot guarantee uninterrupted access. Our Services are provided "as is" and "as available" without warranties of any kind.

11.2 Educational and Therapeutic Use

While our puzzles may have cognitive and therapeutic benefits, they are not medical devices or treatments. Always consult qualified professionals for medical, educational, or therapeutic advice.

11.3 Limitation of Liability

To the maximum extent permitted by law, Stakco shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.

12. Indemnification

You agree to indemnify and hold harmless Stakco, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your User Content
• Your violation of any rights of another party

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Singapore.

For users in other jurisdictions, we will comply with applicable local consumer protection laws that cannot be waived by agreement.

14. Changes to Terms

We may update these Terms from time to time to reflect:

• Changes to our Services or business practices
• Legal or regulatory requirements
• Improved user protection measures
• Community feedback and platform evolution

We will notify users of material changes via email, platform notifications, or prominent website notices. Continued use of our Services after changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms or need to report issues, please contact us:

These Terms are designed to protect both users and Stakco while fostering a positive, creative community around interactive puzzle experiences.