1. Introduction
Welcome to Stakco. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interactive puzzle platform, including our website, mobile applications, and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2.1 Information You Provide to Us
- Account Information: When you create an account, we collect your username, email address, and password.
- Profile Information: Optional information such as profile pictures, display names, and preferences.
- User Content: Puzzles you create, images you upload, and solutions you generate.
- Communication Data: Messages you send to us through contact forms, support tickets, or customer service channels.
- Payment Information: When you make purchases, our payment processors collect payment card information and billing details.
2.2 Information We Collect Automatically
- Usage Data: Information about how you interact with our Services, including puzzle completion times, preferences, and feature usage.
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
- Log Data: Server logs that may include IP addresses, access times, pages viewed, and referring websites.
- Location Data: General location information based on IP address (city/country level).
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our puzzle platform and related services.
- Account Management: To create and manage user accounts, authenticate users, and provide customer support.
- Personalization: To customize your experience, recommend puzzles, and tailor content to your preferences.
- Communication: To send service-related communications, updates, and respond to inquiries.
- Analytics: To analyze usage patterns, optimize performance, and develop new features.
- Security: To protect against fraud, abuse, and security threats.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Research: To conduct research on puzzle interaction patterns and cognitive benefits (anonymized data only).
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, payment processing, analytics).
- Legal Requirements: When required by law, court order, or governmental request.
- Safety and Security: To protect the rights, property, or safety of Stakco, our users, or others.
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification).
- Consent: With your explicit consent for specific purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and collect usage information. Types of cookies we use include:
- Essential Cookies: Required for basic functionality and security
- Performance Cookies: Help us analyze how users interact with our Services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit some functionality.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent for specific processing activities
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
- Account Data: Until account deletion or 3 years of inactivity
- Usage Data: Typically 2-3 years for analytics purposes
- Communication Records: Up to 7 years for customer service purposes
- Legal Obligations: As required by applicable laws and regulations
9. Children's Privacy
Our Services are designed to be family-friendly, but we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information and terminate the child's account if necessary.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your residence, including Singapore and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices within our Services
Your continued use of our Services after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your privacy is our priority. We are committed to protecting your personal information and being transparent about our data practices.